Receive parcels in Austrian Post's reusable packaging

Sustainability is a top priority for us, and has long been part of our day-to-day business at Austrian Post. In addition to the CO2-neutral delivery of all mail items in Austria, the country's largest electric vehicle fleet and the environmentally friendly construction of logistics facilities, reusable packaging is becoming increasingly important in the face of booming e-commerce. There are many different types, sizes and materials of packaging. Austrian Post's reusable Loop packaging is the next level of sustainability for your orders. You return the empty packaging, which is then prepared and returned to circulation. The packaging can be reused up to 30 times.

Here’s how the Post Loop packaging cycle works:

How can I return the reusable Post Loop packaging?

Just follow these easy steps: download the app, fold the empty packaging, find a return location, scan the bar code on the flap and post the empty packaging. The reusable packaging can also be used for returning goods. For detailed information, please see below.

Download the Re-Zip app free of charge

Post Loop parcels Post Loop bags

The Post Loop parcel is a cardboard box made from wood fibre material and can be reused up to 10 times.

How to return empty packaging:

Fold the side panels inward and collapse the package
Close the Velcro fastener (the return label is integrated)
Scan the QR code and download the app
Find a return location, e.g., a letter box
Scan the packaging and receive a reward
Drop the folded packaging into a letter box, leave it at an Austrian Post self-service area, or take it to an Austrian Post branch

How to return the packaging with goods:

Seal the front and secure the sides with tape
Process the return according to the online shop’s instructions
Drop it off at an Austrian Post drop-off point

Post Loop bags are made of coated wood fiber material or recycled PET and can be reused up to 30 times.

How to return empty bags:

Fold the bag
Close the Velcro fastener (the return label is integrated)
Scan the QR code and download the app
Find a return location, e.g., letter box
Scan the packaging and receive a reward
Drop the folded bag into a letter box, leave it in an Austrian Post self-service area, or bring it to an Austrian Post service location

How to return bags with goods:

Fold in the flap, close the bag at the top with the Velcro fastener, and seal it on the side with tape. For bags with both zipper and Velcro fasteners, simply close them.
Process the return according to the online shop's instructions
Drop it off at an Austrian Post drop-off point

Awards received:

Iceberg Award, Austrian Innovation Forum - October 2023
Grand Sustainability Award Logistics 2023, BVL & Verkehr - November 2023
Worldstar Award, Global Packaging Awards - June 2024
Energy Globe Award Vienna Category "Air" and overall winner - September 2024

Supported by:

AVF Logo

Our partners:

Drei Logo

"We are proud to be the first Austrian IT/telecommunications company to offer the Loop reusable packaging, including a deposit system, from the very beginning. Climate and environmental protection, as well as the careful use of resources, are extremely important to us. The new Loop packaging by Austrian Post is another significant step towards achieving our net-zero goals," says Günter Lischka, CCO at Drei Österreich.

Additional information

Climate and protection #makingthingshappen

Pilot project "Green packaging"

What is Post Loop and why should I choose Post Loop packaging for my orders?

Post Loop is a service by Austrian Post that allows for the use of reusable packaging. Online shops use these reusable packages to ship their goods, you remove the goods and then return the empty packaging to any Austrian Post return point. The packaging is then inventoried and processed so that it can be resent, making it reusable up to 30 times. This saves a lot of resources, effectively protecting the environment.

How does Post Loop work?

Post Loop is a complete cycle for reusable packaging. Thanks to our collaboration with our partner RE-ZIP, we offer easy and low-threshold packaging return at return points operated by Austrian Post (letterboxes, self-service areas, and Austrian Post service locations).

How can I return my Post Loop packaging?

After you have received your order, fold the packaging to letter size. You will find instructions on the packaging. And this is how you can then return the Post Loop packaging:

Find the nearest return point in the RE-ZIP app. You can drop the packaging in a letterbox, hand it in at an Austrian Post self-service area, or take it to an Austrian Post service location.
At the return point: scan the QR code on the flap of the Post Loop packaging with the Re-Zip app and drop the packaging in the box.
For returning the packaging, you will receive a thank-you gift from the online shop you ordered from.

Go to all FAQ

Reusable packaging for e-commerce

Are you an online retailer and would you like to use Austrian Post’s reusable packaging to ship your goods? Post Loop Service Plus will make your parcel shipping process more sustainable.

Get information now