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FAQ
Frequently asked questions
Identity verification for your Business Austrian Post account is also available through our Österreichische Post customer service:
- Create your account on post.at
- Complete the contact form
- Our Österreichische Post customer service will review your documents, verify your identity, and inform you via e-mail
For additional information and other identity verification options, please click here.
More than 96% of all PRIO letter mail items are delivered on the following business day.
More than 97% of domestic parcels are delivered within 2 business days.
Post Express items are delivery on the following business day by 1:00 p.m.
For information about international items, please see our rate calculator.
More than 97% of domestic parcels are delivered within 2 business days.
Post Express items are delivery on the following business day by 1:00 p.m.
For information about international items, please see our rate calculator.
For detailed information, please see our rate calculator.
Click here for comprehensive information about our stamp subscriptions.
E-mails and/or text messages are repeatedly sent out, pretending to be messages from Austrian Post. These points will help you determine if it is a so-called phishing message (i.e., a message sent with fraudulent intent):
- Have you recently used a service from Austrian Post?
- Take a close look at the sender of the message. Often, you can already tell from this that it is not a trustworthy message. Our messages always come from e-mail addresses that end in @post.at.
- Never carelessly enter access data or confidential information when prompted. When logging in, make sure that the website is actually from Austrian Post. Delete any e-mails that seem suspicious to you.
For detailed information, please visit our online risks page.