Import, fees, and import documents

Imports are products received from abroad. The following information applies to imports into Austria: 

What fees might be charged?

For merchandise imported from third countries (countries outside the EU), the following fees might apply in addition to the merchandise value:

  • 20% import turnover tax 
  • Customs duties for merchandise worth 150 euros and up
  • Any applicable excise duties – for all merchandise subject to excise duties such as tobacco and tobacco products, perfumes and colognes, alcoholic beverages and roasted coffee, instant coffee and other products with caffeine.
  • Processing and storage fee in the amount of 34.56 euros if we need to get in touch with the recipient
  • Import duties between 7.20 and 43.20 euros, depending on the merchandise value and product 

Fees for customs services letter mail and parcel

Customs service Rate in euros net Rate in euros gross
Import duty for third-country items worth up to 150 euros 6.00 7.20
Import duty for third-country items worth more than 150 and up to 1,000 euros  12.00 14.40
Import duty for third-country items worth over 1,000 euros 36.00 43.20
Processing and storage fee  28.80 34.56

For letters that weigh up to 2 kg and parcels that weigh up to 10 kg, this service is free of charge as part of universal services. Indicated rates are net and exclude all statutory fees and duties, especially VAT.Indicated rates for parcels over 10 kg and EMS items include all statutory fees and duties, especially VAT.
Please note: We will not charge the import duty for customs services related to items received from third-country online retailers whose worth is under 150 euros provided that the special VAT scheme pursuant to Section 25b of the Austrian Turnover Tax Act, Austrian Federal Law Gazette no. 91/2019 (import one-stop shop, IOSS) is claimed.

PLEASE NOTE

Effective 1 July 2021, the duty and tax-free allowance for merchandise under 22 euros no longer exists. This means that all merchandise received from third countries (countries outside the EU) will be subject to import turnover tax. Customs duties will only be charged for merchandise worth 150 euros and up, as previously.

Changes effective 1 July 2021

Have you received an import item from a third country?

Click here to get your import documents.

To find your item, please visit post.at/sendungssuche. 

 

Customs clearance import login

Once you have found your item, you need to log on to your Austrian Post account for security reasons.

Customs clearance import item overview

You will find the item in question in the "My items" section.

How to get your import documents after customs clearance


Go to post.at/zoll/SENDUNGSNUMMER

to see your import documents.
 
Customs clearance import import documents

To see your import documents, you will need the item’s 6-digit code.

Customs clearance import customs clearance label

This 6-digit code is in bold print and always begins with the CRN, but only the last 6 digits are rele-vant.

You now have the option of viewing your import documents. You can download and print them as many times as you want during a 3-month period.

Customs import your import documents

If you do not have an Österreichische Post online account or if the notice is not available in the item tracking service, you can get in touch with our Österreichische Post customer service.
To send you the notice, we will need the CRN number as all as a valid e-mail address.