Info.Mail Public – sending information letters made quick

Use Info.Mail Public to send personally addressed and identical content information letters, without any inserts or supplements. These are items in the general interest, legally mandated items or official election information. Thanks to the swift delivery within 2-3 business days, even time-sensitive information will reach your customers promptly.

Benefits of Info.Mail Public at a glance

  • Attention-catching format and haptic experience
  • Swift delivery of time-sensitive information
  • Available at short notice thanks to swift delivery within 2-3 business days

New additional services from 1 January 2024

From 1 January 2024, two complimentary and attractive additional services will be available:

  • Returns recording, once a year
    Let us help you review an order of your choice (up to a maximum of 100,000 items) to check your recipient database. This will help you identify any undeliverable addresses.
  • Digital expansion, multiple use
    Expand your printed message digitally for orders of 25,000 items or more. Reach potential new clients with targeted online banner displays.

For information about other prerequisites, please visit our business client portal ELLA.

To the Posting Manager

Specifications: Info.Mail Public Classic & Info.Mail Public Plus


Info.Mail Public Classic
Info.Mail Public Plus
Minimum dimensions
L 140 x W 90 mm
L 140 x W 90 mm
Maximum dimensions
L 235 x W 162 x H 5 mm
L 324 x W 229 x H 24 mm
Maximum weight
50 g
2,000 g
Processing
Machine processable, no bundling
Non machine processable, bundling required
Format
Rectangular or square
Minimum volume
500 items (extra payment to reach minimum volume is available)
Delivery time
2-3 business days after posting – Monday through Friday
Franking impression

In two lines on the outside of the item:
Österreichische Post AG
Info.Mail Public Entgelt bezahlt

In one line above and clearly separated from the address (except exclusively for window envelopes, address labels, and addresses printed directly on the item). In this case, the product abbreviation “P” for Public can be included: 
Österreichische Post AG Info.Mail P Entgelt bezahlt

Round stamp (images must be clearly different from valid stamps as well as postal and sender franking impressions). In this case, the product abbreviation “P” for Public can be included.

Return information

No returns:
Retouren an Postfach 555, 1008 Wien or Nicht retournieren

Fee for returns to the sender: EUR 0.02 net/item

VAT

Exempt from VAT as part of universal services if posted at any postal branch

Subject to VAT if posted at a distribution centre

Shipping documents
Posting list and bundle label (for Info.Mail Plus) as defined in Posting Manager

Would you like to learn more about our product Info.Mail Public?


In our business blog, we explain why we had to make some adjustments to the product and provide answers to the main questions about posting Info.Mail Public and Info.Mail Advertising items.

Go to blog entry

Rates

Rate overview, Info.Mail Public (available in German only)

Download

For detailed information about our product Info.Mail Public, please see "GTC- Info.Mail", "Product and rate overview - Info.Mail Public" and "Special conditions - machine processability".

Go to GTC


Contact us

If you have any questions about our products or if you would like to request a non-binding quote, don't hesitate to contact us.

Go to contact form

Downloads

Product information, Info.Mail Public (available in German only)

Download

Shipping documents

Posting list, Info.Mail Classic (available in German only)

Download

Posting list, Info.Mail Plus (available in German only)

Download

Bundle label, Info.Mail Public (available in German only)

Download

Bundle label, Info.Mail Public (available in German only)

Download

Franking impression, round seal

Info.Mail Public franking impression, round stamp (available in German only)

Download

Info.Mail Public franking impression, round stamp Zip (available in German only)

Download

Posting

Overview of posting locations (available in German only)

Download

Österreichische Post service locations for posting large volumes (available in German only)

Download

List of logistics centres and opening hours (available in German only)

Download

Item design

Correct addressing (available in German only)

Download