Moving forward into the future

Österreichische Post is a successful corporation and in recent years has expanded and evolved its position as the leading logistics service provider. This was made possible by our effective corporate strategy that allows us to react to changing market requirements swiftly and with pinpoint accuracy.

Let's move forward into the future, with the corporate strategy of Österreichische Post AG. We have identified three main areas:

Sustainability master plan 2030

Austrian Post remains ambitious and takes its role as a pioneer seriously. Based on its integrated corporate and sustainability strategy, it has set itself high goals, which are set out in the Sustainability Master Plan 2030.

Economy & clients Environment & climate People & social affairs

ECONOMY & CLIENTS

Digitalisation, competitive pressure and global trade all shape the market. These trends are big challenges for Österreichicshe Post and for the logistics industry as a whole. At Österreichische Post, we see these developments as an opportunity to improve and evolve.

We are aware of the wishes and expectations of our clients. After all, without this knowledge, no company would be able to offer innovative and customer-oriented services and ultimately be successful in the long run.

Against this background, we focus on flexible delivery concepts that revolve around increased convenience for our clients, service quality, and online solutions. Such services include the Österreichische post app that customers use to redirect parcels and pick them up at a postal branch or receive e-letters, among many other things.

ENVIRONMENT & CLIMATE

As a large logistics company, Österreichische Post has a special responsibility towards the environment. To meet this responsibility, Österreichische Post consistently analyses the latest developments and challenges and adapts its actions and goals as needed.

Our environmental activities revolve around our CO₂ NEUTRAL DELIVERY initiative launched as early as 2011 in an effort to drastically reduce harmful environmental effects, especially greenhouse gas emissions, on an ongoing basis. The results of this initiative speak for themselves: Österreichische Post has been providing CO2-neutral delivery throughout Austria since 2011. This puts us in a leading position in the international logistics industry. The CO2 neutrality by compensation gets certified every year by TÜV Austria.

It is a three-step initiative:

1) Increasing the efficiency of our vehicle fleet and in buildings
2) Alternative technologies
3) Offsetting inevitable CO2 emissions
Österreichische Post embraces sustainable trends.

Roughly a decade ago, Österreichische Post decided to introduce CO2-neutral delivery for all letters, parcels, magazines, and advertising mail in Austria. In addition to increasing efficiency and offsetting CO2 emissions, the use of alternative technologies is very important to Österreichische Post. With a total of roughly 2,900 vehicles, Österreichische Post has the largest fleet of e-vehicles in Austria. The clean energy for this fleet comes from our own photovoltaic facilities.

The successful "CO2-NEUTRAL DELIVERY" initiative is not the only flagship project of Österreichische Post. At Österreichische Post, we tirelessly look for innovative projects we can use for our environmentally friendly concepts.

The ambitious goal of Österreichische Post is the following: to achieve fully emissions-free delivery on the "last mile" everywhere in Austria by 2030. During the pilot project "City Hub Graz", Österreichische Post made a visual impact on the Styrian capital while ensuring emissions-free delivery: From August to October 2020, our delivery staff increasingly relied on alternative e-vehicles to deliver parcels to destinations downtown. This sustainable delivery option was designed to reduce traffic in the city and is part of an intelligent overall concept called "Green Graz". This pilot project limited to the old city should be the starting point for CO2-free logistics in the entire urban area. This would make Graz 2021 the only city in Austria to achieve that goal.

Österreichische Post also takes action regarding the circular economy and supports creative and artistic talents in the process: with the initiative “Re:Post“, Österreichische Post gave young artists the opportunity to unfold their creative potential. Since Österreichische Post provided new work clothes to its delivery and postal branch staff in 2019, a solution for the old uniforms was needed. True to the belief "turn old into new", we teamed up with BIORAMA and young artists turned old work clothes into new articles of daily use such as backpacks and tote bags. This was all about the idea of reusing things.

In addition to corporate waste reduction, packaging is an increasingly important aspect, especially in view of booming e-commerce activities: clothes, food, office supplies, and technical devices - all these different products go hand in hand with different shipping requirements. To meet these requirements to the best possible extent, Österreichische Post supports renowned research institutes in the development of green packaging that meets our customers' expectations. One of the tangible results of previous research activities is the reusable food box.

Our Österreichische Post reusable box is a long-standing success story. It is stackable, safe to transport and, needless to say, reusable. These reusable boxes are a great choice for environmentally friendly deliveries to B2B clients. The delivery process for all boxes is CO2-neutral and their use helps avoid large volumes of packaging waste per year.

In addition, Österreichische Post believes in taking biodiversity action: we make sustainable use of previously unused green areas at the letter mail distribution centre in Vienna-Inzersdorf. Since 2019, many bee colonies have found a new home there. Urban beekeepers take professional care of them and deliver sweet organic honey to clients' doorstep with free shipping.

We also support biodiversity in areas surrounding our buildings by developing and implementing green space concepts. In 2020, we introduced the first green space concept at our logistics centre in Kalsdorf/Styria and we are currently planning another one for the new logistics centre in Vomp/Tyrol. For our logistics centre in Thalgau/Salzburg and an Österreichische Post basis in Bruck an der Leitha, creating green spaces were also a priority.

Environmental Management System ISO 14001

Also, Österreichische Post strives to expand its ISO 14001:2015 environmental management systems. In early 2016, the first ISO 14001:2015 certified environmental management system was introduced at the Vienna letter distribution centre. As of today, this management system has been introduced at seven logistics locations already. The letter-mail centre Vienna, the logistics centre Carinthia in Wernberg, the logistics centre Lower Austria in Hagenbrunn, the logistics centre Salzburg in Thalgau and the entire corporation have received the ISO 14001 certification.

All our management systems aim to improve our processes on an ongoing basis. For that purpose, we define annual goals and activities designed to improve the environmental performance of our facilities. First and foremost, we strive to reduce our energy consumption, reduce our waste, build awareness among employees and adapt our environmental approach to the requirements of every specific facility. The ongoing improvement of our environmental management system is subject to an annual review by TÜV Austria.

PEOPLE & SOCIAL AFFAIRS

Since Österreichische Post is a service provider, our employees make a big difference in what we do.

Our company's success relies to a great extent on our employees' skills, motivation, and dedication.

We have a clear vision and shared values for our employees and executives. These are the basis that allows everybody to focus on their goals and achieve long-lasting results. Our Österreichische Post mission statement is the basis for our collective action and underpins our corporate culture that revolves around respect, openness, trust, and appreciation.

After all, happy and healthy employees who like their workplace are more motivated and perform better for the company. A good working environment, attractive career opportunities, occupational safety and corporate health promotion are important aspects.

As a provider of universal postal services, Österreichische Post has a lot of responsibility. We have to ensure reliable postal services are offered throughout the entire country of Austria. In addition, we are responsible for maintaining and protecting the country's communication infrastructure. Just recently during the COVID-and pandemic, it became evident how important it is to have reliable service provision.

As one of the leading companies in Austria, Österreichische Post is deeply rooted in society. In addition to providing postal services, Österreichische Post has always offered financial services to the Austrian population. In April 2020, during the COVID-19 pandemic, Österreichische Post founded its own bank called bank99.

Österreichische Post is involved in several projects designed to support particularly disadvantaged and vulnerable groups in our society. One of the best-known projects is the Ö3 Wundertüte ("Ö3 bag of miracles") that allows users to conveniently dispose of old mobile phones and support a good cause at the same time. The proceeds go to two charities: "Licht ins Dunkel" and "Caritas".

Every year around Christmastime, Österreichische Post teams up with Samariterbund to bring joy to plenty of children in Austria. The #TeamChristkind ("Team Santa Claus") initiative makes sure that no needy child in Austria has to celebrate Christmas without a gift. Everybody was en-couraged to make gift parcels labelled with #TeamChristkind and send them to the Samariter-bund collection centres.

At Österreichische Post, we strongly believe in supporting those who are the future of our society: children. Education is key, which is why every year Österreichische Post gives away 3,000 school boxes at primary schools throughout Austria. These boxes include carefully curated learning material designed to encourage children to read and write while providing information about the postal system.

One thing is for certain: nobody is closer to people than we are. With our branch network that leaves no area in Austria uncovered, bank99, our trusted Post partner system and our delivery staff, we have a presence throughout Austria and we stay in touch with our customers. This close relationship allows us to get better on a daily basis. Österreichische Post embodies reliability and trust, whether it's electronically or personally. Always convenient and always sustainable.

Our mission: as close as it gets.

This is how we create personal connections and improve on an ongoing basis. Whether it's elec-tronically of personally, convenience and sustainability are key.

We are yellow.

Yellow is the colour of Österreichische Post and stands for reliability and trust. The colour yellow is also swift, optimistic, forward-looking - just like we are!

We are green.

With our sustainable business model, we proactively work to improve the lives of our employees as well as the environment and society as a whole.

We are colourful.

The diversity of our teams is key for our success, and the same is true for our wide range of products and services and our international business activities.