Your parcel is waiting for you in the comfort of your home

Will you not be home when your parcels are scheduled for delivery but still want them to be safely delivered to your home? Then our new delivery service for maximum convenience is just what you need: choose in-home delivery to have your items delivered straight to your flat or house.

We have teamed up with our technology partner Nuki Home Solutions GmbH to launch the secure drop-off solution as a standard service. Register now and we will be happy to inform you as soon as this practical service is available to you.

Easy steps Benefits

Your delivery person will see that you have an agreement for in-home delivery with us. Thanks to AllesPost, items delivered by other shipping companies are also eligible for in-home delivery.
The delivery person will ring your doorbell. If you are not home to receive the parcel, they can open the door to your flat or house using the electronic lock by Nuki. You will be the one to grant access permission.
The delivery person will place your parcel(s) on the dedicated parcel floor mat in your entry area and lock the door to your flat or house when leaving.

Choose in-home delivery to have your parcels delivered to the comfort of your home even if you are not home.
You will be saving time by not having to make extra trips to pick up your orders.
With the pick-up service and the preferred location ‘front room’, your parcels will be collected even if you are not at home.
It doesn’t get any more convenient than this!

Eligibility criteria

You live in Austria.
You are at least 18 years old.
You are entitled to grant access to the desired delivery address.
You have an identity-verified Austrian Post account. For more information about identity verification, please click here.
The front door of your flat/house is compatible with the Nuki Smart Lock. Find out by doing the installation check now.
You are a household without any free-roaming pets or can you keep them away from the entry area during the delivery window.
Access to your residential building is possible for our delivery staff even when you are not home.
You have WLAN to connect the Smart Lock with the internet.

To see all eligibility criteria, please visit our FAQ.

Have parcels collected from the comfort of your home

As a user of our in-home delivery service, you can now have your parcels picked up from the entry area to your flat or house with our collection service and "entry area" as your new preferred spot. Please place all parcels on the grey door mat so that our delivery staff know which items to collect.

Go to GTC

What does in-home delivery cost?

The receiving option for in-home delivery is always free of charge. For the required Nuki Smart Lock, if you do not already have one, you must pay a one-off fee of 289 euros.

What happens after my registration?

Over the next few months, additional users will continuously be granted access to in-home delivery. We will inform you promptly.

Do I need to buy a new door lock or modify my apartment/front door?

The Nuki Smart Lock, the intelligent door lock that you use for in-home delivery, is installed on the inside of the door. Your door remains untouched and undamaged.

Go to FAQ

You decide who delivers your parcels, available from EUR 14.90

Choose AllesPost to have all your items delivered exclusively by Österreichische Post.

Order AllesPost

Have parcels conveniently picked up by Austrian Post

Austrian Post will collect your return parcels and items franked with parcel stamps from your home.

Order collection service

Do you have questions about the Nuki Smart Lock?

Go to Nuki FAQ