If your item did not reach its destination, you can request our item inquiry service
Use the item inquiry service for items posted at Österreichische Post for shipping that did not reach their destination. Item inquiries are available only for national items (within 3 months) and international items (within 6 months) with proof of posting, 5 days after posting at the earliest and within the specific item inquiry timeframes. The timeframe for Post Express items is 3 months and for registered mail items and insured letters, it is 6 months.
For all items from abroad, only the sender or the international shipping company can initiate the item inquiry. For international mail, we recommend placing your item inquiry order around 2 to 3 weeks after posting at the earliest, depending on the country of destination.
Before requesting our item inquiry service, please go to item tracking to check your item's status.
"Your money back" for delayed Post Express items in Austria
If we fail to keep our delivery time promise, you can request to get the postage back at the time of the item inquiry. This can be done between 2 and 21 days after posting your domestic Post Express item.
- Click on "Request item inquiry" or request it at your local postal branch.
- Enter your order information (e.g., tracking number, reason for item inquiry, day of posting, etc.).
- Please indicate the sender and the recipient for your item.
- Please describe the item (e.g., weight, description of content, value of content, etc.).