Customs forms
Important information
From 1 January 2021 all consignment and customs data for letters and parcels containing goods must be recorded electronically. If you do not have the option of entering the data electronically in advance, you can still obtain the customs form (CN23) in paper form at any post office.
The data will be entered electronically at a post office when the consignment is posted.
A fee of 2.90 euros will be charged for this service from 1 January 2021.
In order for you to pay customs duties for your items, customs authorities in the country of destination must know the exact content of your item. Therefore, you need to fully complete the declaration to avoid delays or inconveniences for the recipient. Incorrect or misleading declarations may lead to fines or confiscation of the item.
Your merchandise may be subject to restrictions. It is your responsibility to find information about import and export regulations (bans, quarantine limitations, restrictions for pharmaceutical products etc.) as well as about the documents required by the country of destination (commercial invoice, certificate of origin, health certificate, licences, authorizations for merchandise subject to quarantine restrictions such as animal and plant products, food items etc.).
Any merchandise imported or exported as part of a transaction that involves money or a barter system is considered commercial merchandise. Please note the list of prohibited items for your country of destination (e.g. hazardous goods, cash etc.). To learn more, see our country-specific information.
Just follow these easy steps:
1. Please complete all fields of the customs form (fields marked with an * are required fields).
Sender and addressee information:
Name
Street
Postcode
City/Town
Country
E-mail address or telephone number
Item data:
Article description/indicated content
Customs option/item type
Country of origin of merchandise (business clients only)
Merchandise value/value for customs purposes/currency
Net weight
Volume/amount
2. Subsequently, a customs form will be generated. It will include a CN23 customs declaration, a CP71 parcel declaration and, for valuables, a certificate of posting. We will e-mail a reference code to the sender’s e-mail address. This reference code will be used at our Österreichische Post service location to electronically access the data you have provided.
3. Using your reference code, you can post items at any Österreichische Post service location.
4. You also have the option of printing the customs form and use if for posting your item at any Österreichische Post service location.