FAQ Business
FAQ Info.Post and Info.Mail
Business
If you plan to send special formats, please talk to us first so that we can officially authorise such items. A surcharge will be charged for the additional work.
You can post them at Österreichische Post service locations (postal branches, Post Partners) and, provided that you have a deferred payment agreement, at any of our 6 Österreichische Post distribution centres.
FAQ Info.Mail Advertising
Business
The two-line franking impression to be placed on the outside of the item reads as follows:
Österreichische Post AG
Info.Mail Werbung Entgelt bezahlt
In the case of single-line franking impressions, there is the option of replacing the word "Werbung" with a W as shown in the example below: Österreichische Post AG Info.Mail W Entgelt bezahlt
You can notify us about your items via the Österreichische Post Posting Manager (mandatory use for 50,000 items of Info.Mail Advertising Classic and up and for 10,000 items of Info.Mail Advertising Plus items and up), available at versandmanager.post.at; please provide this information ab least 5 business days before the day of posting. For Info.Mail Advertising PLUS items, we will provide all necessary forms such as posting lists and bundle labels, if needed.
FAQ, Info.Mail Public
Business
Österreichische Post AG
Info.Mail Public Entgelt bezahlt
In the case of single-line franking impressions, there is the option of replacing the word "Public" with a P as shown in the example below:
Österreichische Post AG Info.Mail P Entgelt bezahlt
You can notify us about your items via the Österreichische Post Shipping Manager (mandatory use for 50,000 items of Info.Mail Public Classic and up and for 10,000 items of Info.Mail Public Plus items and up), available at versandmanager.post.at; please provide this information ab least 5 business days before the day of posting. For Info.Mail Public PLUS items, we will provide all necessary forms such as posting lists and bundle labels, if needed.
FAQ Info.Post Classic
Business
The most granular delivery possible is by local delivery area. If the district includes one or several local delivery areas, we can deliver to a specific municipality.
All services related to unaddressed advertising items rendered after 31 May 2003 in Austria are subject to advertising tax.
This is information by the authorities to citizens about topics related to national administration issues (roadblocks, energy supply, forestry issues, pest control, etc.).
The following Info.Post Classic products are NOT subject to advertising tax.
- Distribution of unaddressed items as a subcontractor
- Publications with editorial content (with imprint and content provided by an editorial team of at least 25%) that are posted as Info.Post Classic items, provided that the sender is not a political party or municipality: advertising papers, newspapers, maga-zines, special media, company newspapers, corporate news.
- Coupon booklets
- Parish publications/church news/parish letters/parish news
- Info.Post Classic items from private clients that do not include any advertising (missing people notices, death notices, etc.)
- Info.Post Classic "Official notification"
Our staff at our service locations and your customer advisor will be happy to help.
Postfach 500
Kennwort: "Bitte kein Reklamematerial"
5760 Saalfelden
FAQ Info.Post Collect
Business
No, because the pool of recipients of Info.Post Collect does not include recipients who have opted out of advertising. Official notifications can be sent as Info.Post Classic items only.
All services related to unaddressed advertising items rendered after 31 May 2003 in Austria are subject to advertising tax.
The following Info.Post Collect items are NOT subject to advertising tax.
- Distribution of unaddressed items as a subcontractor
- Publications with editorial content (with imprint and content provided by an editorial team of at least 25%) that are posted as Info.Post Collect items, provided that the sender is not a political party or municipality: advertising papers, newspapers, magazines, special media, company newspapers, corporate news.
- Coupon booklets
Postfach 500
Kennwort: "Bitte kein Reklamematerial"
5760 Saalfelden
At any of Österreichische Post's three collation centres.
FAQ Info.Post Express
Business
Info.Post Express death notices: no
Info.Post Express death notices: yes, because these are not advertising items
Postfach 500
Kennwort: "Bitte kein Reklamematerial"
5760 Saalfelden
FAQ Info.Post Select
Business
The selection is based on Austria's largest building database that includes almost 2 million buildings and 3.9 million households.
FAQ, Sponsoring Post
Business
Requesting this authorisation is easy and is done online via the business client portal by Österreichische Post, available at ella.post.at. No registration for the business client portal is required.
FAQ Newspaper
Business
Information about daily events or subject-matter issues such as religion, culture, art, politics, science, economy, sports, associations, etc.
FAQ, company newspapers
Business
As of 1 January 2022, the discount rate for company newspapers will no longer be available. The standard rate for company newspapers will still be available.
Adress Check
Business
After an Address Check, you can incorporate the data into your database for unlimited use. After a Mailing Check, you will receive a file that you may use for a one-time mailing campaign. Afterwards, you are required to delete the file and not use the data again.
According to Section 151 of the Industrial Code, all services related to the Address Check may be used for marketing purposes.
The following services may also be used for reference purposes:
- Review for postal accuracy
- Review for duplicates
With our Mailing Check service, you will receive an address file that you will be able to use immediately for a one-time mailing campaign. Afterwards, you are required to delete the file.
FAQ Letter
Business
Unfortunately, this is not possible. These items can only by posted at our distribution centres and will be debited to your account.
Unfortunately not. If you would like to take your items to one of our distribution centres for processing, you need to sign a deferred payment agreement (please contact your customer advisor or call our hotline at 0800 212 212).
Additional information is available here.
Yes. These items may weigh up to 7 kg.
Yes, the following additional services are available:
- Registered mail
- Advice of receipt
- Deliver to addressee in person
FAQ RSa and RSb letters
Business
Benefits of registered mail: you will receive a posting confirmation and you can follow your item's status via our tracking service available at post.at/trackandtrace
Fee for the additional service "registered mail": EUR 2.30
Items (envelope and item information) must meet the specifications for machine-processable letters with advice of receipt.
For additional information, please contact your customer advisor or call us at 0800 / 212 212.
Then, we will authorise the agreement about technical standards and the operational processing of hybrid letters with advice of receipt. This will include the production norm, the interface description and other useful information.
If the hybrid letters with advice of receipt are produced in accordance with our specifications and have been positively reviewed, we will give you the opportunity to test your systems. At the end of the process, you will produce 100 test items, send us the preliminary data and we will see if your systems are reacting as they should.
Your customer advisor will be happy to provide comprehensive information about this process.
If you are planning on sending small volumes of hybrid letters with advice of receipt, our hybrid letter posting portal might be a swift and straightforward solution for you. For detailed information, please visit post.at/rueckschein.
The most inexpensive option is the hybrid letter with advice of receipt:
- RSa: EUR 4.40 (plus postage as defined in our domestic letter mail product and rate overview)
- RSb: EUR 2.32 (plus postage as defined in our domestic letter mail product and rate overview)
FAQ Hazardous Goods
Business
Yes, to use that option, a special agreement is required. Please contact your customer advisor or call our hotline at 0800 212 212.
FAQ CASH24
Business
FAQ Parcels and Post Express
Business
For detailed information, please see our rate calculator.
We have many additional services to fit your shipping needs.
Additional information is available here: