FAQ Business

FAQ Info.Post and Info.Mail

Business

At any postal branch, we can accept items with a total weight of up to 700 kg or an entire EUR-pallet (maximum height 150 cm) for efficient processing. Larger volumes must be taken to Österreichische Post service location that offer large-volume service.
Up to a maximum of 2,000 units
No, they are not, provided that they are posted at an Österreichische Post service location. If you take your items to a distribution centre for posting, they will not be considered part of universal postal services and will therefore be subject to VAT.
No

If you plan to send special formats, please talk to us first so that we can officially authorise such items. A surcharge will be charged for the additional work.

All information about correct item addressing is available here.
The round stamp (see downloads) needs to be clearly legible on your artwork. Your postage paid indicia must clearly differ from valid stamps and postal franking impressions and must not include any country, value, or currency information (e.g., Austria, 80, EUR).
You can pay a surcharge to reach the minimum volume of 400 items.
Thanks to their format and design, machine processable items can be handled automatically by our Österreichische Post sorting machines.

You can post them at Österreichische Post service locations (postal branches, Post Partners) and, provided that you have a deferred payment agreement, at any of our 6 Österreichische Post distribution centres.

Go to branch locator

FAQ Info.Mail Advertising

Business

The two-day delivery window for Info.Mail Advertising items remains available.  
The option of making an extra payment remains in place.
Detailed product specifications for Info.Mail Advertising items are available in our product and rate overview.
The minimum volume is 500 items per order.
Your items will be delivered within 5 business days after posting (except Saturdays).

The two-line franking impression to be placed on the outside of the item reads as follows:
Österreichische Post AG
Info.Mail Werbung Entgelt bezahlt


In the case of single-line franking impressions, there is the option of replacing the word "Werbung" with a W as shown in the example below: Österreichische Post AG Info.Mail W Entgelt bezahlt

 

You can notify us about your items via the Österreichische Post Posting Manager (mandatory use for 50,000 items of Info.Mail Advertising Classic and up and for 10,000 items of Info.Mail Advertising Plus items and up), available at versandmanager.post.at; please provide this information ab least 5 business days before the day of posting. For Info.Mail Advertising PLUS items, we will provide all necessary forms such as posting lists and bundle labels, if needed.

 

FAQ, Info.Mail Public

Business

Given the faster delivery for Info.Mail Public items, there is no two-day delivery window.
The option of making an extra payment remains in place.
Detailed product specifications for Info.Mail Public items are available in our product and price overview.
The minimum volume per order is 500 units. 
Items will be delivered within 2 to 3 business days after posting (except Saturdays).
The two-line franking impression to be placed on the outside of the item reads as follows:
Österreichische Post AG 
Info.Mail Public Entgelt bezahlt

In the case of single-line franking impressions, there is the option of replacing the word "Public" with a P as shown in the example below:
Österreichische Post AG Info.Mail P Entgelt bezahlt

You can notify us about your items via the Österreichische Post Shipping Manager (mandatory use for 50,000 items of Info.Mail Public Classic and up and for 10,000 items of Info.Mail Public Plus items and up), available at versandmanager.post.at; please provide this information ab least 5 business days before the day of posting. For Info.Mail Public PLUS items, we will provide all necessary forms such as posting lists and bundle labels, if needed.

FAQ Info.Post Classic

Business

The most granular delivery possible is by local delivery area. If the district includes one or several local delivery areas, we can deliver to a specific municipality.

This will be decided on a case-by-case basis and requires an explicit written agreement. Please contact your customer advisor.

All services related to unaddressed advertising items rendered after 31 May 2003 in Austria are subject to advertising tax.

This is information by the authorities to citizens about topics related to national administration issues (roadblocks, energy supply, forestry issues, pest control, etc.).

The owner of a delivery point has the option of opting out of receiving unaddressed advertising mail by affixing a label (e.g., a sticker).
At delivery points with several recipients with legal capacity, additional items will be dropped off. If the excess volume is more than 10%, we will get in touch with you.
If there are too few items, the delivery station will deliver as it sees fit.
All privately and commercially or institutionally used delivery points or commercial delivery points that can be accessed via a residential letter-box system.
Delivery points with "no advertising" notices, secondary residences, holiday homes, and purely commercial delivery points in buildings used for commercial purposes only.

The following Info.Post Classic products are NOT subject to advertising tax.

  • Distribution of unaddressed items as a subcontractor
  • Publications with editorial content (with imprint and content provided by an editorial team of at least 25%) that are posted as Info.Post Classic items, provided that the sender is not a political party or municipality: advertising papers, newspapers, maga-zines, special media, company newspapers, corporate news.
  • Coupon booklets
  • Parish publications/church news/parish letters/parish news
  • Info.Post Classic items from private clients that do not include any advertising (missing people notices, death notices, etc.)
  • Info.Post Classic "Official notification"
Info.Post Classic, Collect, Express Commercial, Select and Info.Post items that international clients have posted for distribution in Austria.
You will need a posting list and a bundle label for every bundle. Both of these can be created with our Posting Manager tool.

Our staff at our service locations and your customer advisor will be happy to help.

Send a return envelope with sufficient postage and your address on it to the following address:
Postfach 500
Kennwort: "Bitte kein Reklamematerial"
5760 Saalfelden
Net rate of the rendered service after the discount + 5% advertising tax + 20% VAT = grand total.
Yes.
No, since 2006, they are no longer delivered to secondary residences.
You can post them at our Österreichische Post service locations (branches, Post Partners) and our 6 distribution centres.

FAQ Info.Post Collect

Business

The most granular delivery possible is by local delivery area. If the district includes one or several local delivery areas, we can deliver to a specific district.

No, because the pool of recipients of Info.Post Collect does not include recipients who have opted out of advertising. Official notifications can be sent as Info.Post Classic items only.

This will be decided on a case-by-case basis and requires an explicit written agreement. Please contact your customer advisor.

All services related to unaddressed advertising items rendered after 31 May 2003 in Austria are subject to advertising tax.

The owner of a delivery point can opt out of receiving unaddressed advertising mail by affixing a label (e.g., a sticker).
For technical reasons, we recommend posting approximately 2% more, for which we will not charge you. If the excess volume is more than 10%, we will get in touch with you.
If there are too few items, the delivery station will deliver as it sees fit.
All private or institutional delivery points that are used year-round or commercial delivery points that are accessed via a residential letter-box system.
Delivery points with "no advertising" notices, secondary residences, holiday homes, and purely commercial delivery points in buildings used for commercial purposes only.

The following Info.Post Collect items are NOT subject to advertising tax.

  • Distribution of unaddressed items as a subcontractor
  • Publications with editorial content (with imprint and content provided by an editorial team of at least 25%) that are posted as Info.Post Collect items, provided that the sender is not a political party or municipality: advertising papers, newspapers, magazines, special media, company newspapers, corporate news.
  • Coupon booklets
Info.Post Classic, Collect, Express Commercial, Select and Info.Post items that international clients have posted for distribution in Austria.
You need posting lists that you can create using our Posting Manager tool.
Your customer advisor will be happy to help.
Send a return envelope with sufficient postage and your address on it to the following address:
Postfach 500
Kennwort: "Bitte kein Reklamematerial"
5760 Saalfelden
Net rate of the rendered service after the discount + 5% advertising tax + 20% VAT = grand total

At any of Österreichische Post's three collation centres.

FAQ Info.Post Express

Business

We can only deliver to postal codes that have been assigned to a delivery station. You can see this allocation in the Posting Manager tool.
Info.Post Express commercial: yes
Info.Post Express death notices: no
All services related to unaddressed advertising items rendered after 31 May 2003 in Austria are subject to advertising tax.
The owner of a delivery point can opt out of receiving unaddressed advertising mail by affixing a label (e.g., a sticker).
At delivery points with several recipients with legal capacity, additional items will be dropped off. If the excess volume is more than 10%, we will get in touch with you.
If there are too few items, the delivery station will deliver as it sees fit.
All private or institutional delivery points that are used year-round or commercial delivery points that are accessed via a residential letter-box system.
Delivery points with "no advertising" notices, secondary residences, holiday homes, and purely commercial delivery points in buildings used for commercial purposes only.
You will need a posting list and a bundle label for every bundle. You can use our Posting Manager tool to create both. Our Österreichische Post service location will take care of designing death notices for you.
Our team at our service locations and your customer advisor will be happy to help.
Info.Post Express commercial: no
Info.Post Express death notices: yes, because these are not advertising items
Send a return envelope with sufficient postage and your address on it to the following address:
Postfach 500
Kennwort: "Bitte kein Reklamematerial"
5760 Saalfelden
Net rate of the rendered service after the discount + 5% advertising tax + 20% VAT = grand total
After the payment has been made at an Österreichische Post service location, you can take your items to the agreed-on delivery station on the following day (7 to 8 a.m.).

FAQ Info.Post Select

Business

The selection is based on Austria's largest building database that includes almost 2 million buildings and 3.9 million households.

Yes.
Partially addressed Info.Post Select items include the following information, in addition to the address: "An einen Haushalt" ("to a household") or "An die Bewohner des Hauses" ("to the residents of this building")
Your customer advisor will be happy to help.
Your customer advisor will determine the target audience for the selection with you and you will then receive a quote with the volumes.
Net rate of the rendered service after the discount + 5% advertising tax + 20% VAT = grand total
At our 6 Österreichische Post distribution centres.

FAQ, Sponsoring Post

Business

If you plan to post special formats, please talk to Österreichische Post first.
If you plan to include promotional items, please talk to Österreichische Post first. An additional fee may apply.
While it is no longer necessary to indicate the continuous number, you do need to indicate the title of your Sponsoring.Post item.
You can post these items as eco letter items; no specific requirements apply. Faster delivery will be provided. Our GTC and rates are available here: post.at/agb.

Requesting this authorisation is easy and is done online via the business client portal by Österreichische Post, available at ella.post.at. No registration for the business client portal is required.

FAQ Newspaper

Business

For comprehensive information about correct item addressing, please see here.
At the time of posting, we weigh all third-party inserts and sum up their weight. If this puts the item in a higher weight class, we will additionally charge you the difference. In addition, we charge a weight-independent rate per item for any third-party insert.

Information about daily events or subject-matter issues such as religion, culture, art, politics, science, economy, sports, associations, etc.

Here's an example: a newspaper including supplements weighs 150 g. The client posts three third-party inserts that weigh 50g, 50g and 70g, respectively (170g total weight of third-party inserts). The two inserts that weigh 50g will be charged at the regular rate. The third insert that weighs 70g will be charged at the rate for excess weight inserts.

FAQ, company newspapers

Business

As of 1 January 2022, the discount rate for company newspapers will no longer be available. The standard rate for company newspapers will still be available.

Yes, any inserts can be included.
For comprehensive information about correct item addressing, please click here.
You can pay an additional fee to reach the minimum amount of 1,000.
Any information about current developments as well as topical issues and specialised topics such as religion, culture, art, politics, science, economy, sports, associations. 
Requesting this authorisation is easy and is done online via the business client portal by Österreichische Post, available at ella.post.at. No registration for the business client portal is required.

Adress Check

Business

Yes. Data transfer to the Address Check is performed via a safe connection (128 bit https encryption). This is the same type of encryption used for electronic banking. Österreichische Post processes all data in secure and certified data processing centres. Authorised personnel only have access to the data.
For legal reasons, we will store the data for three months, e.g., for being able to provide you the data once again if they get lost, if they are damaged or if questions regarding the data arise. After this period, we will delete the data and we will also not be able to restore them.
You will receive a free comprehensive analysis report. This will include information about the number of deceased persons and of those who have relocated, the amount of missing door numbers as well  as other important information about the quality of your addresses. Based on this analysis report and the corresponding quote, you can decide if and to what extent you would like us to correct your data.

After an Address Check, you can incorporate the data into your database for unlimited use. After a Mailing Check, you will receive a file that you may use for a one-time mailing campaign. Afterwards, you are required to delete the file and not use the data again.

We receive personal data from our business partners. Addresses to which mail is sent come from the Österreichische Post centralised address database that is updated on a regular basis.

According to Section 151 of the Industrial Code, all services related to the Address Check may be used for marketing purposes. 
The following services may also be used for reference purposes:

  • Review for postal accuracy
  • Review for duplicates
 
As part of our Address Check service, you may incorporate the corrected data into your database and use it for the purpose indicated above.
With our Mailing Check service, you will receive an address file that you will be able to use immediately for a one-time mailing campaign. Afterwards, you are required to delete the file.

FAQ Letter

Business

No, because the minimum of 1,000 items per batch is a requirement.
The standard delivery time is between 4 and 5 business days (starting at the day of posting).
Since ECO BUSINESS letters are not part of our universal services, this service is subject to VAT.
No, we do not have that. The postal franking indicia should be easy to read/see for human eyes.

Unfortunately, this is not possible. These items can only by posted at our distribution centres and will be debited to your account.

The standard delivery time is between 2 and 3 business days (starting at the day of posting).
No. Registered mail and other additional services are exclusively available for PRIO items.
For sending PRIO or ECO items with the "postage paid" option, the minimum volume is 20 units. There is no minimum volume for PRIO or ECO items whose postage has been paid with a franking machine. There is no minimum volume for sending postal stationery.
Please contact your customer advisor or our hotline at 0800 212 212.
Machine readable and processable items allow us to efficiently use our sorting machines, while items that are not machine processable have to be handled manually, which requires a lot of effort.

Unfortunately not. If you would like to take your items to one of our distribution centres for processing, you need to sign a deferred payment agreement (please contact your customer advisor or call our hotline at 0800 212 212).

The Austrian Postal Act explicitly excludes all distribution centres as access points to universal postal services. Postal services that are beyond the scope of postal services are subject to VAT.
Absolutely. We can arrange for your items to be picked up from a large-volume service location. Please contact your customer advisor or call our hotline at 0800 212 212.
For domestic letters, all single-colour options are available, provided that the indicia are easy to read (in case of doubt, please get in touch with us). For international items, the specification is usually dark colour on a light background.
Please contact your customer advisor or our business hotline at 0800 212 212.
For our logistics purposes, the postage paid indicium indicates the shipping option you have chosen and paid for. As a general rule, we process different products in different time frames, depending on the delivery time.
Our latest discounts and the corresponding specifications are available in our product-specific product and rate overview for domestic letters.
For agreements about shipping conditions and rates that are not covered by our GTC, please contact your customer advisor our call our business hotline at 0800 212 212.
For business correspondence such as quotes, invoices, payment reminders, documents, contracts, and small merchandise, our inexpensive ECO or ECO BUSINESS letter options are available.
For detailed information, please see our rate calculator.
Yes, because old stamps do not lose their validity. You have the option of paying for the difference or to affix an additional postage stamp.
Additional postage stamps are used to supplement stamps with old face values to reach the current postage. For example, we have a EUR 0.05 stamp that can be used as supplemental postage for an "old" EUR 0.80 stamp to reach the current rate of EUR 0.85. Additional postage stamps are available in our online shop etc.
Please see the section on country-specific information.
For detailed information, please click here.
Instead of stamps for letter mail items, you can also use postage paid indicia or postal franking impressions.
Additional information is available here.
If you would like to affix postage yourself, you might consider purchasing a franking machine. For more information, please visit www.post.at/frankiermaschinen. 
Invoices are all documents that include a request to pay. The recipient is asked/requested to pay an outstanding amount of money. Invoices still have to be sent as letter mail items.
Recent studies have shown that consumers prefer using the easiest and most convenient response option. If your marketing campaign includes a physical response option, consumers will usually find it easier to get in touch with you than using the Internet, the phone or e-mail.
In our standard process, postage for every item is paid at the time of posting. As a consequence, our response service is a special process and needs to be labelled as such. In our standard procedure, items with insufficient postage are not delivered to you but returned to the sender or treated as undeliverable.
You can pay the fee in cash upon delivery by our delivery person or at your postal branch. Another option is debiting your account with us.
We are more than happy to offer alternatives. Please contact your customer advisor or our service hotline at 0800 212 212.
Labels for Ident.Brief letters are available free of charge from your customer advisor.
No, this option is not available. But you can include a response envelope with pre-paid postage in your main item so that the client can return the contract at a later point.
Recipients must prove their identity with a driver's licence, passport or personal identity card.
This is to make sure that the item is not manipulated after posting. A sticky note could be placed on top of a package that was already opened.
No, there is no minimum volume. Only "postage paid" items have a minimum volume of 20 units.
No, returns are free of charge for PRIO/ECO/ECO business letters.
For volumes of 2,500 units per batch and up, discounts may be available if certain conditions are met.
PRIO/ECO letters are generally exempt from VAT provided that they are posted within the scope of universal services. This means that only batches posted at distribution centres or those for which a special agreement exists are subject to VAT.
As a matter of course, we offer mail pickup service from your business address. To request a quote, please contact your customer advisor or call our hotline at 0800 212 212. 
No. The sender or recipient must be an organisation dedicated to the blind or a blind person.

Yes. These items may weigh up to 7 kg. 

You can post these items at any Österreichische Post service location. If you are posting more than 5 items at a time, you will need to use a posting list. 

Yes, the following additional services are available:

  • Registered mail
  • Advice of receipt
  • Deliver to addressee in person 
Our e-postcards Business are sent out by your clients or people to whom you give coupon codes. Every e-postcard Business includes customised photos and personalised text as well as your promotional imprint.
We will send you all coupon codes you have ordered in an Excel file (csv). You can then send individual codes to your clients as part of a marketing campaign (direct mailing, newsletters, social media campaigns, etc.) or make them available on printed matter (catalogues, flyers, etc.) The sky's the limit for your creativity!
As a first step, you will order the amount of coupon codes you need. You will not incur any expenses at this point. We will then plan the marketing campaign with you and we will keep you up to date about the redemption rates of the free coupon codes. We will invoice you monthly and we will only charge for those coupon codes that were actually redeemed. None of the unused coupon codes will be charged to you.
No. On-site absences will be effective after three business days.
No. These declarations are for RSa and RSb letters only.
No. This product includes the on-site absence.
Yes. Poste restante items can be picked up at any Österreichische Post service location in Austria.
No. Österreichische Post will not provide any information that an item has been received for you.

FAQ RSa and RSb letters

Business

No, only public authorities may post letters with advice of receipt (RSa, RSb). The legal basis for this is the Austrian Delivery Act.
No, letters with advice of receipt are not registered letters.
Yes, old letters with advice of receipt can still be used. However, these are difficult to handle, which makes them more expensive.
Yes, you can add the registered mail service to a letter with advice of receipt.
Benefits of registered mail: you will receive a posting confirmation and you can follow your item's status via our tracking service available at post.at/trackandtrace
Fee for the additional service "registered mail": EUR 2.30
Just like traditional machine-processable letters with advice of receipt, these items must meet the production specifications for hybrid advices of receipt. Machine processability is key for these items.
Postings lists are required for machine-processable letters with advice of receipt.
Items (envelope and item information) must meet the specifications for machine-processable letters with advice of receipt.
For additional information, please contact your customer advisor or call us at 0800 / 212 212.
First, you should make sure that you meet the technical requirements. Please talk to your IT department or to your IT service provider first. Your customer advisor will provide the latest technical interface description.
Then, we will authorise the agreement about technical standards and the operational processing of hybrid letters with advice of receipt. This will include the production norm, the interface description and other useful information.
If the hybrid letters with advice of receipt are produced in accordance with our specifications and have been positively reviewed, we will give you the opportunity to test your systems. At the end of the process, you will produce 100 test items, send us the preliminary data and we will see if your systems are reacting as they should.
Your customer advisor will be happy to provide comprehensive information about this process.
If you are planning on sending small volumes of hybrid letters with advice of receipt, our hybrid letter posting portal might be a swift and straightforward solution for you. For detailed information, please visit post.at/rueckschein.

The most inexpensive option is the hybrid letter with advice of receipt:

  • RSa: EUR 4.40 (plus postage as defined in our domestic letter mail product and rate overview)
  • RSb: EUR 2.32 (plus postage as defined in our domestic letter mail product and rate overview)
The following three options for letters from the authorities with advice of receipt are available: hybrid letter with advice of receipt, machine-processable letter with advice of receipt and non machine-processable letter with advice of receipt.
Since the Austrian Delivery Act requires us to keep delivery confirmations for 5 years, Österreichische Post will hold them for this period of time. You can request to get the original by calling our customer service centre.
For information about inquiries related to letters with advice of receipt, please click here. 
You can post them at all distribution centres and Österreichische Post service locations.

FAQ Hazardous Goods

Business

Yes, because hazardous goods shipping is not part of universal postal services, which means that sending hazardous goods is subject to VAT.

Yes, to use that option, a special agreement is required. Please contact your customer advisor or call our hotline at 0800 212 212.

If these need to be labelled with a danger label as defined in templates 1 to 9 (see our hazardous goods brochure, pages 11 and 12), a special shipping document is required and special requirements apply to the driver and the vehicle.

FAQ CASH24

Business

Installation, insurance, emptying including transport, daily transfers
If you have any questions, our customer service is available from Monday through Thursday from 8:00 a.m. to 6:00 p.m. and on Fridays from 8:00 a.m. to 4:00 p.m. at wertlogistik.service@post.at
You should have an Internet connection.
Your safe will be screwed to the ground as specified or safely installed using adhesive technology.
We offer a full-service package, meaning that we will take care of emptying your CASH24 cash deposit safe as needed.
We will transfer the deposited bills to your bank account every day. Our full-service package is independent of any bank and we accept both national and international bank accounts.

FAQ Parcels and Post Express

Business

For detailed information, please see our rate calculator.

We have many additional services to fit your shipping needs. 
Additional information is available here:

Please go to our tracking service and enter your item number. This service lets you track all your parcels and Post Express items and check their current status.
Items deposited at a pickup station can be picked up 24/7. Some senders offer the option of sending your items to your preferred pickup station. As an alternative, just use our parcel forwarding service via the Österreichische Post app or on post.at.
Post Express is the perfect solution for you!